If your reservation is for a match, event, or concert at the Bernabéu Stadium, please note that reservation times will be adjusted to the event schedule, generally with restaurant clearance 2 hours before the event. These times are for guidance only and may vary.

• Matches at 4:15 pm. Gate 57 will remain closed all day and will only open during dinner hours.
• Matches at 9:00 PM . Gate 57 will remain open until approximately 5:00 PM. The restaurant will be cleared at that time.

If your booking falls within those time slots, our team will contact you to cancel, change, or modify your booking.

To avoid no-shows and improve our service, we require prepayment of your reservation at the time of booking. This amount is per person and will be deducted from your account after your event. If you are unable to attend your reservation, please remember to cancel at least 24 hours in advance of the reservation date so we can process your refund.

Table assignments are made according to group size and reservation order. Those who book first will be seated at tables closest to the window. If you would like information about your assigned table, please contact us. Please note that we cannot guarantee your table location or relocation in advance if space is limited or no tables are available.

No. Although our restaurant is located inside the Bernabéu and has exclusive views of the pitch—due to club policies and agreements—we cannot open our doors to our customers to watch football matches. The space is reserved as a box for Real Madrid season ticket holders and VIPs.

If you comply with our cancellation policy and notify us of your absence at least 24 hours before the reservation date, we will refund 100% of the amount paid. If you cancel within 24 hours of the reservation date, unfortunately, we will not be able to issue a refund. The refund will be processed within a maximum of 15 to 20 business days.